Prerequisites for the Successful Implementation of Artificial Intelligence in Human Resource Management - A Systematic Review
Although organisations have realised the growing importance of integrating human resource management (HRM) with artificial intelligence (AI), many just rush to follow the trend without a proper understanding of what needs to be in place for them to successfully implement and optimize AI in HRM. This study seeks to unpack prerequisites for the successful implementation of AI within HRM using the unified theory of acceptance and use of technology. We screened 1757 articles from which 94 were retained and analysed using a thematic approach. Results show that the successful implementation of AI in HRM requires a robust AI strategy, financial resources, and adequate information and technology systems and platforms. It is also important that AI does not infringe the rights of employees; hence, ethical and regulatory frameworks are vital. In addition, careful consideration should be given to AI-human coexistence with human oversight. A vigorous change management approach will ensure a proper transition, and support strategies will help employees during and after implementation. Consistent monitoring and evaluation mechanisms should ensure that the AI is performing as expected within ethical and regulatory standards. Likewise, the AI tool needs to be accurate, consistent, HR literate, and contextually relevant. Employees need to be aware and equipped with skills to use AI and be willing to adopt it. These findings will help organisations to prepare before implementing AI in HRM. Originality lies in the fact that we review empirical studies around the world to determine prerequisites for the successful implementation of AI in HRM.
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