Research on Design for Sustainability Based on a Children's Book Sharing Service
With social development and the advent of the post-COVID-19 era, sustainability has become a cornerstone of community building. However, research on the sustainability of community-based products and services in China remains limited, particularly regarding issues such as the underutilization of children's books and weakened neighborhood interactions. This study proposes a Community Children’s Book-sharing Service (CBS) to promote sustainable resource reuse and enhance community engagement. The research aims to identify user needs and establish design principles for CBS. Three representative communities across two cities were selected for investigation. In-depth interviews were conducted with 18 residents (14 adults and 4 children), followed by persona development, stakeholder mapping, value proposition canvas analysis, and a Kano model-based questionnaire survey (108 valid responses) to prioritize service functions. Two core user personas were identified, and nine CBS functions were categorized into four types using the Kano model. Based on these findings, a mobile application prototype and a comprehensive service blueprint covering the entire service journey were developed. Four design strategies—knowledge-oriented, sociability-oriented, security-oriented, and experience-oriented—were formulated to support sustainable community service design, thereby promoting resource circulation and fostering harmonious neighborhood relationships.
Alejandro-Cruz, J.S. et al. (2019) ‘Towards a science map on sustainability in higher education’, Sustainability (Switzerland), 11(13). https://doi.org/10.3390/su11133521.
Bi, J.W. et al. (2019) ‘Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model’, International Journal of Production Research, 57(22), 7068–7088. https://doi.org/10.1080/00207543.2019.1574989.
Charter, M., & Tischner, U. (2001). Sustainable solutions : developing products and services for the future. Greenleaf Publishing. DOI https://doi.org/10.4324/9781351282482.
Chen, X. A., Su, S., Yuan, J., Li, J., Lou, F., & Wang, Q. (2024). Analyzing the Environmental, Economic, and Social Sustainability of Prefabricated Components: Modeling and Case Study. Sustainability, 16(1), 342.
https://doi.org/10.3390/su16010342.
Dilnot, C. (2018) ‘Thinking design: A personal perspective on the development of the Design Research Society’, Design Studies, 54, 142–145. https://doi.org/10.1016/j.destud.2017.11.002.
Hoang Tien, N. et al. (2020) Sustainable development and environmental management in Vietnam, International Journal of Research in Finance and Management, 3(1), 72–79. https://doi.org/10.33545/26175754.2020.v3.i1b.59
Landrigan, M. (1999). Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs. Journal of Consumer Marketing, 16 (4), 1–4, https://doi.org/10.1108/jcm.1999.16.4.1.2
Hu, F. (2025). Speech at XaaS Service Innovation International Conference. Shanghai: WDCC. https://www.wdcc.cn/2025/#/.
Yuan, J. et al. (2021) Research on Innovative Design of Patchwork Art Based on the Concept of Sustainable Development-Take the Creation of “HUI Yu Men Ting” as an Example, in Journal of Physics: Conference Series，1790. https://doi.org/10.1088/1742-6596/1790/1/012026.
Kano, N. et al. (1984) Attractive Quality and Must-Be Quality, Journal of The Japanese Society for Quality Control, 14(2), 147–156. https://doi.org/10.20684/quality.14.2_147.
Karlsson, R. & Luttropp, C. (2006) EcoDesign: what’s happening? An overview of the subject area of EcoDesign and of the papers in this special issue, Journal of Cleaner Production, 14(15–16), 1291–1298. https://doi.org/10.1016/j.jclepro.2005.11.010.
Lou, Y. Q. (2025). Speech at XaaS Service Innovation International Conference. Shanghai: WDCC. https://www.wdcc.cn/2025/#/.
Miaskiewicz, T. & Kozar, K. A. (2011a) ‘Personas and user-centered design: How can personas benefit product design processes?’, Design Studies, 32(5), 417–430. https://doi.org/10.1016/j.destud.2011.03.003.
Mikulić, J. & Prebežac, D. (2011) A critical review of techniques for classifying quality attributes in the Kano model, Managing Service Quality, 46–66. https://doi.org/10.1108/09604521111100243.
Pandey, A., Sahu, R. & Joshi, Y. (2022) Kano Model Application in the Tourism Industry: A Systematic Literature Review, Journal of Quality Assurance in Hospitality and Tourism, 23(1), 1–31. https://doi.org/10.1080/1528008X.2020.1839995.
Parida, V. (2023). Studies on digital-enabled business model innovation for industrial sustainability. Donghua University Lecture Report. https://news.dhu.edu.cn/2023/1109/c6410a419797/pagem.htm
Qin, Y. (2020) Considerations about Future Community Construction, Open Journal of Social Sciences, 8(8), 165–173. https://doi.org/10.4236/jss.2020.88015.
Rocchi, S. (2005) Enhancing Sustainable Innovation by Design[Doctoral dissertation, Erasmus University Rotterdam], https://repub.eur.nl/pub/7133/2_plain%20textblock.pdf
Sharif Ullah, A.M.M. & Tamaki, J. (2011) Analysis of Kano-model-based customer needs for product development, Systems Engineering, 14(2), 154–172. https://doi.org/10.1002/sys.20168.
Sjödin, D. et al. (2020) Value Creation and Value Capture Alignment in Business Model Innovation: A Process View on Outcome-Based Business Models, Journal of Product Innovation Management, 37(2), 158–183. https://doi.org/10.1111/jpim.12516.
Carlo, V., Kohtala, C., Srinivasan, A., Diehl, J. C., Fusakul, M., Liu, X., & Sateesh, D. (Eds.). (2017). Product-service system design for sustainability. Greenleaf Publishing. https://re.public.polimi.it/retrieve/e0c31c08-1b33-4599-e053-1705fe0aef77/Product-Service%20System%20Design%20for%20Sustainability_PART%20I.pdf
Xing, L. (2025). Speech at XaaS Service Innovation International Conference. Shanghai: WDCC. https://www.wdcc.cn/2025/#/.
Xu, Q. et al. (2009) An analytical Kano model for customer need analysis, Design Studies, 30(1), 87–110. https://doi.org/10.1016/j.destud.2008.07.001.
Vogt, C. A. et al. (2020). Designing for quality of life and sustainability. Annals of Tourism Research, 83, 102963, https://doi.org/10.1016/j.annals.2020.102963